Examining the Usability of the University of Hawai‘i at Manoa’s Office of the Registrar Website

The rapid evolution of technology has increased the demand for universities to provide easily accessible information to students, alumni, faculty, and staff through various means of communication. One such mean is university websites that serve as the virtual face of institutions as well as an important resource for all users. At the University of Hawai‘i at Manoa, current and previous students heavily rely on the Office of the Registrar’s website to obtain accessible information regarding important documents such as transcripts, diplomas, graduation requirements, personal information changes, and more. Anecdotal feedback gained from frustrated customers included lack of information, difficulty navigating the website, outdated aesthetic features, and more. As such, the purpose of this usability study was to analyze the navigational efficiency, organizational content, and user satisfaction for UH Manoa’s Office of the Registrar website. Based on feedback it appeared users favored aesthetically appealing webpages that incorporated eye-appealing pictures and graphics, simplified information, menu bars, easily accessible links, and downloadable forms. Changes were made to a beta website to address these preferences and additional feedback sought. The presentation will review the website’s features before and after the modifications, discuss design implications and the rationale for changes, and make recommendations for additional alterations in the future.

Original Module Website for 1st Round
http://justinla.wix.com/records

Adjusted Module URL for 2nd Round
http://justinla.wix.com/registrars-office